"work became my priority secondary to school and so I actually put school on hold based off of on progression that I was making at work"

"It's to ensure that the employees within those areas are all meeting expectation and that I'm meeting their expectations as far as being their leader."

"I start by walking the property so I come set my bag down walk around the property make sure everything is what it needs to be"

"You're dealing with people that are very upset...So it's really putting yourself into their shoes to be able to really understand how did this happen and what can be done to effectively bring the situation to a resolution."

"bringing joy to people's lives. This is something that I have always found to be very enjoyable and valuable to me"

"It's a different level of communication talking to a frontline employee than it is talking to a fellow vice president or even someone higher."

"It's the coolest thing that I ever done or been a part of and it's something I've always wanted to be a part of"

"This is a 24/7 operation; hotels don't close, there's always something going on."

"It's easy to get caught in the static... Why do I need to go any higher?"

"Entry level...starting off on the agent capacity would definitely be the best just because you're gonna get that experience and learn it from the ground level."

"If you're naturally good at something that may not necessarily be related to your career of choice, you can...marry the two."

"I always worked and went to school at the same time. So I never did school and then just work."

"I wanted to be where I wanted to be at because of me, not because of the color of my skin or because of who I sleep with."